In 2025, Mounds was voted Best Pet Supplies Store in Madison, highlighting our exceptional customer service, product selection and customer satisfaction. Lead Sales Associates play a crucial role in providing Mounds’ award-winning customer service. On the job training is provided. A typical shift includes:
- Acting as Manager on Duty ( if Manager or Assistant Manager are not on site).
- Performing opening/closing managerial procedures
- Delegating and following up on tasks
- Completing daily, weekly and monthly managerial procedures
- Training other employees as needed
- Operating a forklift safely and within established procedures
- Ensuring compliance with safety, security and emergency procedures
- Resolving and documenting customer complaints
- Resolving and documenting employee issues
- Reporting and documenting maintenance/repair issues to corporate
- Cashiering and other register duties
- Discussing Mounds brands and benefits with customers
- Discussing current promos and featured products with customers
- Replenishing and rotating stock as directed by the manager on duty
- Fronting and tidying merchandise
- Attending to damaged product per policy
- Ensuring the store is neat, clean and organized throughout the day
- Other duties as assigned by Store Manager /Assistant Manager
Qualifications:
Part-Time applicants must work a minimum of 25 hours per week. Availability to work shifts Monday-Friday between the hours of 8 am and 9 pm and a Saturday or Sunday shift every other weekend is required.
Full-Time applicants must work a minimum of 38 hours per week. Availability to work shifts Monday-Friday between the hours of 8 am and 9 pm and a Saturday or Sunday shift every other weekend is required.
- Work experience as a supervisor or keyholder in a retail setting required
- Ability to work 2 closing shifts and 2 opening shift per week (Full-time)
- Ability to follow instructions working independently and as part of a team
- Ability to lift 50 lbs. frequently to shoulder height and reach above eye level (Between 1/3 and 2/3 of shift)
- Ability to stand, walk, bend, stoop, kneel, crouch, and climb ladders (Between 1/3 and 2/3 of shift)
- Ability to use pallet jacks and other equipment to move product weighing up to 2000 lbs. (Between 1/3 and 2/3 of shift)
- Cash handling and experience in point-of-sale systems required
- Valid driver’s license
Perks:
- Community of pet lovers
- Growth opportunities within our store network
- Paid Time Off & Your Birthday is a Holiday!
- Full-time employees receive health, dental, life, and disability insurance
- Two Retirement Plans
- Generous Employee Discount
We Power Pets! Join the Mounds Pack and make a real impact on the lives of people and pets. The adventure begins here!